Returns, Refund and Shipping





How do I Return?


If you’re not entirely satisfied with your purchase, do not worry. We’re here to help.

Your complete satisfaction is important to Bemah.

Our goodwill returns policy means Bemah may mediate your returns to the stores hosted on our website. However, you can only return an item no less than 14 days before the end of the returns period stated by the store you purchased your items from; exclusions apply


The item may only be returned if the item is unused, in its original packaging and accompanied by a valid proof of purchase. Eligibility of an item to be returned is dependent on the returns policies of the stores hosted on our website.


If you wish to return an item:

  • Send us an email at;
  • Subject of email should include your order number from bemah
  • Pack the item(s) securely in a box, bag or carton that protects the merchandise, or wrap them in the original packaging. Add a filled return shipping label that was sent with your order and Make sure you tape and seal the package to protect the content from damage.
  • Send the package through an appropriate courier service with the quickest delivery times possible either to bemah so we return it on your behalf or directly



Note: Bemah is not responsible for any charges incurred during the returns process. You must provide payment for any returns made to us and you may also be liable to pay any charges incurred during our transfer of your goods to the store involved







  • Bemah is not responsible for any refunds on goods from stores hosted on our website.
  • Shipping costs cannot be refunded on goods which have already been shipped unless otherwise authorized by the director of the company.





  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non – refundable.
  • In some cases, it may be in your best interest; in terms of costs of shipping, to return the items directly to the store involved especially when the return would involve refunds.




What products are excluded from the returns and refunds policy?


We are unable to make returns on the below products:


  • Custom made and altered items.
  • Orders which are not applicable to returns according to the returns policy of the store the item was purchased from.


For health and hygiene reasons we are unable to provide returns services for the following products:

  • Cosmetics/fragrance: Once the original packaging has been opened.
  • Earrings and other pierced body jewellery.
  • pillows and bed spreads, duvets: Once the original packaging has been opened
  • Swimwear
  • Cosmetics
  • Underwear/lingerie, control wear and hosiery
  • Gift cards
  • and any other goods marked as non-returnable by the respective store.


Tracking Progress of Return


  • Unfortunately returns cannot be tracked, however, you will receive a ‘Your return has been processed’ email, which will confirm that your return has been received and sent to the respective store. The returns will thereafter be handled by the store the item was purchased form.


Contact Us


  • If you have any questions on how to return your item to us, contact us at or message us on our in-app chat.